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Terms and Conditions

Age of Consent:
Goods may only be purchased by persons 18 years old and over. If the Seller discovers that the Buyer is not legally entitled to order certain Goods, the Seller shall be entitled to cancel the order immediately, without notice.

Certain products listed and sold on this website may contain nicotine. If you are allergic to nicotine, propylene glycol, vegetable glycerine or any combination of inhalants, if you are pregnant or breast-feeding, if you have a heart condition, diabetes, high blood pressure or asthma, you must consult your doctor before using any products containing nicotine listed for sale on this website.

Typographical Errors:
In the event that a Vapeville product is mistakenly listed at an incorrect price, Vapeville reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Vapeville reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Vapeville shall issue a credit to your credit card account in the amount of the incorrect price.

Warranty:
Rebuilables, RBA, RDA, RTA, and Mech Mods are for experts. The inexperienced vaper without basic knowledge of electronics cannot safely use these devices. These products carry NO warranty. Clearomizers, Atomizers and Commercial tanks carry NO warranty due to health and hygienic reasons.

Batteries, Electronic Mods and Electronic Devices carry a 90 Day defect/replacement warranty if used under normal conditions. Normal conditions include charging all batteries using an external battery charger and NOT through the USB port of the mod/device. Damage caused by charging through USB is NOT covered by warranty. If the mod/device contains a built-in battery (no external battery like a 18650) then only is it suited to charge battery through usb. Warranty is nullified if any physical damage is present on the device.

Any form of liquid/juice damage to a mod resulting in the mod not working or atomizer short problems voids warranty immediately. 

Product images are for illustration purposes only. Actual product color, finish and packaging may vary. 

Please note that we do not honor third party warranties ( Product that was bought from someone who purchased with us) in this case, your warranty lies with the person who you bought the device from.

E-Liquid Return Policy:
Unfortunately, we are not able to accept returns on e-liquid if it does not meet personal flavour expectations. Taste is a very subjective sense that will vary greatly from person to person. In accordance with our strict Quality Control guidelines, returned e-liquid could never be re-used for any purpose, so any open liquid will not be accepted.


Rights of Seller:
The Seller reserves the right to periodically update prices on the Website, which cannot be guaranteed for any period of time. The Seller shall make every effort to ensure prices are correct at the point at which the Buyer places an order. The Seller reserves the right to withdraw any goods from the Website at any time. The Seller shall not be liable to anyone for withdrawing any Goods from the Website or for refusing to process an order.

Indemnification:
You agree to indemnify, defend, and hold Vapville.co.za harmless, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Use of Site:
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Vapeville.co.za or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Battery Safety Precaution:
WARRANTY VOID IF BATTERIES ARE NOT STORED APPROPRIATELY.

Batteries need to be stored in silicone sleeves or protective cases. Batteries must never be unattended when charging. Mechanical mods can vent under the wrong conditions. Do not allow battery to drop below 3.5 volts. If any of these conditions are not met warranty void on all accounts. The Vape Industry and Vapeville.co.za is not held liable to damages due to inappropriate use.

Changes to TOS:
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

1. Overview

Vapeville is a business in the eCommerce retail industry that sells vaping hardware and accessories 

2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 1 working day and delivery confirmed by way of courier services or local pickup depending on how you choose to have products delivered.

The Courier Guy is our courier company we use to deliver products in South Africa. Delivery fees are as follows:

  • Free Shipping on orders over R900
  • All orders not paid for within 24 hours will be cancelled.
  • All goods will only be shipped on receipt of money reflecting in bank
  • No orders will be shipped on Public Holidays or Weekends.

Overnight (Major City Centres) - door to door courier. Please place and finalise any orders before 09:30am to be eligible for overnight courier. Any orders placed after will be collected next business day and be delivered following business day: R75 (Excludes Paarl, Worcester - Please read Shipping Policy)

Outlying Areas (2-3 Business Days) - Please contact us on info@vapeville.co.za if you are unsure that your area is outlying before ordering as this will cause delay in your order: R130

An invoice number will be sent out by Vapeville upon successful purchase. This number is not be confused with the courier service's delivery tracking number. The courier service's responsibility is to communicate tracking numbers and ensure timely delivery.

It is vital that customers ensure their address is correct and as detailed as possible to avoid delays.

3. Export restriction
The offering on this website is available to South African clients only.

4. Return and Refunds policy
The provision of goods and services by Vapeville is subject to availability. In cases of unavailability, Vapeville will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee.

Our return policy is based on the manufactures warranty.

We will then arrange with you to return the device to us for testing. After testing a fault report is submitted to the manufacturers for further feedback. Devices are either repaired or replaced under warranty.

Please note as per the Consumer Protection Act the seller is allowed 2 weeks to check a faulty device and return. Please be patient with us while we check the device

Once a warranty replacement is approved we will notify you and arrange to have the device get back to you.
Consumable products may not be returned due to health and safety regulations.

5. Customer Privacy policy
Vapeville shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

6. Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Vapeville bank account, the details of which will be provided on request.

7. Card acquiring and security
Card transactions will be acquired for Vapeville via PayGate (Pty) Ltd who are the approved payment gateway for all South AfricanAcquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer details separate from card details
Customer details will be stored by Vapeville separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR).

10. Responsibility
Vapeville takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

11. Country of domicile
This website is governed by the laws of South Africa and Vapeville chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

12. Variation
Vapeville may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company information
This website is run by Vapeville (Pty) Ltd  based in South Africa trading as Vapeville and with registration number 2016/437018/07 and Brent Gorridon, Bevan Gorridon, Gerard Powys and Kevin Lin (Owners and Directors).

14. Vapeville contact details
Company Physical Address: 14 Penguin Cresent, Cape Town, 7941
Email: info@vapeville.co.za Telephone: 0834408878 (Brent)